improved

August 15, 2025: Smarter refreshes powered by new context signals

Understanding when something meaningful has happened in a patient’s care is key to delivering timely records. We’ve added two new ways of detecting that:

  • New lab results from Quest Diagnostics now act as a trigger in our Intelligent Refresh engine, prompting a proactive refresh.
  • Our Record Locator Service now considers which organizations have recently requested data on a patient, improving search accuracy on national networks like CommonWell and Carequality.

These enhancements improve our responsiveness to clinical events and increase the likelihood of retrieving timely, actionable data.