Jan 18, 2024: Patient history requests for ZAP subscriptions will run off-hours

Zus conducts Get Up to Speed calls for EHR and medication history when customers first enroll a patient. Going forward, Zus will batch these requests (and other intelligent refreshes where possible) to occur off hours at 12 am UTC / 7 pm eastern. We are taking this step in response to the feedback from the EHR networks about load when customers enroll large cohorts. Batching bulk requests in this manner also ensures that ad-hoc records requests from UI users do not get stuck behind large queues.

Please reach out to your customer success contact if you use our enrollment features but would still like to see initial EHR and/or medication history data populated as quickly as possible.