FAQs

How do I subscribe to product update emails?

Sign up here for a weekly email digest of new features and product updates.

How do I subscribe to updates on system status?

Sign up here for emails on Zus system status and to be alerted of incidents impacting service.

How do I reset my Zus password?

Zus users can generate a password reset email by going to the Zus App login page, typing in the email associated with their Zus account, clicking "Continue", and then clicking "Forgot password?"

How do I reset MFA for my Zus account?

If you are having trouble accessing your account, our support team can assist you in resetting your multi-factor authentication. To request assistance, please email [email protected] or complete our support form, providing the email associated with your Zus account.

Are the Zus APIs rate limited?

Zus applies the following API rate limits:

• Endpoints at api.zusapi.com and fqs.zusapi.com - To ensure a consistent experience for all Zus customers, customer requests are limited to a rate of 2,000 requests per min per customer (builder id). The endpoints will return HTTP 429 responses for request volumes exceeding this limit.
• Token requests - Token authentication is subject to a special rate limit, as calling systems are expected to acquire a token and continue to use it until it expires. If your application attempts to obtain a token for the same app client more than 200 times in an hour, the application will receive a 429 error. User authentication (using a username and password) is not subject to this limit.
• Patient history API and data subscriptions - To manage request loads to national data networks, each patient is limited to a rate of 1 request per patient per 24 hours. Additionally, each customer (builder id) is limited to a rate of 10 requests per minute for priority jobs. This same customer-level rate limit applies to priority patient enrollments.

What are Zus SLAs?

Service level agreements for Zus's Generally Available offerings are listed here.

More information about Zus's launch stages and our definition of "Generally Available" are available in section 3 of our Builder Terms of Service.