FAQs

How do I subscribe to product update emails?

Sign up here for a weekly email digest of new features and product updates.

How do I subscribe to updates on system status?

Sign up here for emails on Zus system status and to be alerted of incidents impacting service.

How do I reset my Zus password?

Zus users can generate a password reset email by going to the Zus App login page, typing in the email associated with their Zus account, clicking "Continue", and then clicking "Forgot password?"

How do I reset MFA for my Zus account?

If you are having trouble accessing your account, our support team can assist you in resetting your multi-factor authentication. To request assistance, please email [email protected] or complete our support form, providing the email associated with your Zus account.

Are the Zus APIs rate limited?

Zus's rate limits are described here.

What are Zus SLAs?

Service level agreements for Zus's Generally Available offerings are listed here.

More information about Zus's launch stages and our definition of "Generally Available" are available in section 3 of our Builder Terms of Service.